At Fujisoft, we offer Managed Services Desk-based with ITIL ready framework. With the ITIL framework in place, benefits like Proactive approach to eliminate repeat problems, Service levels to measure and improve service, and Follow-up to ensure customer satisfaction of incident resolution is achieved faster than most of the services desk implementations. We use our systems to deliver on the mutually agreed upon Service Level Agreements (SLAs). We manage the services desk and a few of the resolver groups. We have well-defined and structured call escalation processes to swiftly resolve issues that save your time and money. You will experience greater savings as this model nullifies the related costs of managing service desk employees.
We provide 24*7 multilingual services to fit the diversified needs of organizations of all sizes, scale, and marketplaces.