IT Service Desk

IT Service Desk

At Fujisoft, we offer Managed Services Desk-based with ITIL ready framework. With the ITIL framework in place, benefits like Proactive approach to eliminate repeat problems, Service levels to measure and improve service, and Follow-up to ensure customer satisfaction of incident resolution is achieved faster than most of the services desk implementations. We use our systems to deliver on the mutually agreed upon Service Level Agreements (SLAs). We manage the services desk and a few of the resolver groups. We have well-defined and structured call escalation processes to swiftly resolve issues that save your time and money. You will experience greater savings as this model nullifies the related costs of managing service desk employees.

We provide 24*7 multilingual services to fit the diversified needs of organizations of all sizes, scale, and marketplaces.

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    Our Offerings

    Our Offerings
    Why Choose Fujisoft
    • Web-based service desk with comprehensive support for ITIL® v3 best practices.
    • ITIL-based incident and problem management toolsets and processes utilized.
    • Reduce call volumes and directly impact TCO
    • Improve resolution rates and enhance productivity
    • Control service desk costs by offering flexible long-term solutions
    • Leverage leading support tools to drive operational efficiency
    • Address multi-language support challenges
    • Expand and contract to support key growth or expansion
    • Enhance the end-user experience