Our Contact Centre Solutions help businesses meet and exceeds the service level expectations of their customers, while reducing operational cost and boost employee productivity. Regardless of whether you possess a large contact centre with multiple sites or are simply just searching for a more effective means of sharing calls amongst an organization, Fujisoft has the solutions you need to manage and grow your business.
A reliable phone system is integral to any business' operations irrespective of size. Having the right system in place ensures you can effectively manage your calls and communication flow round the clock.
• Unified multichannel interface
• Automatic call distribution & routing (ACD)
• Interactive voice response (IVR)
• Outbound contact management
• Real-time activity monitoring
• CRM / CTI Integration